Army & Air Force Exchange Service Annual Report Details Mission-Essential Support in 2019

Exchange 2019 Annual Report

The Army & Air Force Exchange Service’s 2019 Mission Report, highlighting the Department of Defense retailer’s efforts to provide mission-essential support to military communities, is now viewable on the Exchange’s Community Hub.

DALLAS – The Army & Air Force Exchange Service has released its 2019 Mission Report, highlighting the mission-essential support the Department of Defense’s largest retailer provided Warfighters and their families last year.

“The Exchange’s strong performance in 2019 positioned it well to address the unique and unanticipated challenges of the pandemic,” said Exchange Director/CEO Tom Shull. “Smart management, with a focus on efficiency and collaboration, provides the agility needed to rapidly transform operations to deliver safe, sanitized and secure access to essentials and further protect the force.”

Revenues for the year totaled $8.6 billion, with $369 million in dividend-eligible earnings. In total, $217 million in dividends were returned to the military community, supporting critical Quality-of-Life programs including Child, Youth and School Services; Armed Forces Recreation Centers; and more.

Efforts detailed in the report include:

  • Providing unprecedented support at the tip of the spear, including reopening stores within days after rocket attacks at Camp Taji and Bagram Airfield
  • Welcoming home 4.1 million disabled Veterans and certain caregivers with in-store shopping privileges
  • Marching toward the goal of hiring 50,000 Veterans and military spouses by the end of 2020
  • Bringing a taste of home overseas by showing first-run movies like “Star Wars: The Rise of Skywalker” downrange and opening Wahlburgers’ first military location
  • Piloting a campus-style dining program at the U.S. Air Force Academy

The Exchange’s 2019 Mission Report includes audited financial numbers from EY, a third-party global financial services company. The report is viewable on the Exchange’s Community Hub at https://publicaffairs-sme.com/Community/.

Facebook-friendly version: The Army & Air Force Exchange Service’s 2019 Mission Report, highlighting the Department of Defense retailer’s efforts to provide mission-essential support to military communities, is now viewable on the Exchange’s Community Hub. Read more: https://wp.me/p9Q7PG-1rA.

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Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 61st-largest retailer in the United States. Its earnings provided $2.2 billion in dividends to support military morale, welfare and recreation programs over the last 10 years. The Exchange is a non-appropriated fund entity of the Department of Defense and is directed by a Board of Directors. The Exchange is a 50th Anniversary Vietnam War Commemorative Partner, planning and conducting events and activities that recognize the service, valor and sacrifice of Vietnam Veterans and their families in conjunction with the United States of America Vietnam War Commemoration. To find out more about the Exchange history and mission or to view recent press releases please visit our website at http://www.shopmyexchange.com or follow us on Twitter at https://twitter.com/ExchangePAO.

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Media Notes:

For more information or to schedule an interview with an Exchange representative please contact Conner Hammett, 214-312-2714 or hammettc@aafes.com.

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