Exchange Spreads Holiday Cheer with Industry-Leading Return Policy

MEDIA CONTACT: Chris Ward
MEDIA ADVISORY: 12-073
RELEASE DATE: Nov. 27, 2012

DALLAS – Nearly 20 percent of Americans will return at least one holiday gift item this holiday season, according to Lavi Industries, a provider of public guidance. To take the stress and confusion out of the return process, the Army & Air Force Exchange Service has extended the terms of its hassle-free return policy for the holidays. 

The Exchange’s standard policy limits returns anywhere from 15 to 90 days with a sales receipt, but the holiday return/exchange policy extends these guidelines through Jan. 31, 2013 for any item purchased between Nov. 1 and Dec. 24, 2012.

As is the case year-round, refund requests with sales receipts are processed in accordance with original forms of payment (cash for cash, credit for credit card). Refund requests without sales receipts receive an Exchange gift card.

“We want to make returns as simple as possible for our holiday shoppers,” said the Exchange’s Senior Enlisted Advisor Chief Master Sgt. Tony Pearson. “Our relaxed refund policy will guarantee customer satisfaction.”

In addition to returns on items purchased at the Exchange, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

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The Army & Air Force Exchange Service is a joint non-appropriated fund instrumentality of the Department of Defense and is directed by a Board of Directors which is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff.  The Exchange has the dual mission of providing authorized patrons with quality merchandise and services at competitively low prices and generating non-appropriated fund earnings as a supplemental source of funding for military morale, welfare and recreation programs. To find out more about the Exchange history and mission or to view recent press releases please visit our Web site at http://www.shopmyexchange.com.

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Media Notes:

For more information or to schedule an interview with an Exchange representative please contact Chris Ward, 214-312-2714 or wardchr@aafes.com.