Exchange Delivers Innovative Efficiency, Reduced Costs

RELEASE DATE: Oct. 11, 2013

DALLAS – The National Defense and Transportation Association (NDTA) recognized the Army & Air Force Exchange Service, and a few key contributors, at its headquarters on September 19 for efforts to improve transportation efficiencies.

At the ceremony, the NDTA presented the Exchange’s Director/CEO Tom Shull its Innovative Logistics Service Award.

The NDTA honor recognizes a commercial industry or government agency logistics provider, which has significantly reduced the military forces’ non-operational burden and allowed them to concentrate greater efforts on core competencies.

During the past year, the Exchange implemented and executed numerous programs which increased efficiencies and reduced costs. Overall, these efforts realized savings in excess of $50 million over the past year, directly contributing to Department of Defense cost reductions and increased MWR support.

“In a time of budget crunching and sequestration, the Exchange is being recognized for doing its part in these difficult times,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “This award is great testament to the hard work and dedication put forth by Exchange associates and military personnel.”

Also recognized during the ceremony was Transportation Analyst Kristin Haggard, who was awarded the NDTA Southwest Region’s Young Executive of the Year Award and a national Distinguished Service Award. Haggard manages Exchange appropriated funds for Second Destination Transportation (SDT).  The Exchange reduced its Government Fiscal Year (GFY) 2012 SDT spending by $10 million. Through the Transportation Analysis group’s efforts, the Exchange is on track to further reduce SDT spending by $13 million through GFY 2012 to GFY 2013.

Contingency Plans Director Col. Roger Neumann received the NDTA’s Distinguished Service Award for his role in contingency operations for the Exchange in both Iraq and Afghanistan. Neumann has served in the Air Force for 22 years and is the President of NDTA’s Dallas/Fort Worth Chapter.  

The Exchange operates a fleet of more than 450 trucks and nine distribution centers, servicing Soldiers, Airmen and their family members around the world.     

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The Army & Air Force Exchange Service is a joint non-appropriated fund instrumentality of the Department of Defense and is directed by a Board of Directors which is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff.  The Exchange has the dual mission of providing authorized patrons with quality merchandise and services at competitively low prices and generating non-appropriated fund earnings as a supplemental source of funding for military morale, welfare and recreation programs. To find out more about the Exchange history and mission or to view recent press releases please visit our Web site at


Media Notes:

For more information or to schedule an interview with an Exchange representative please contact Staff Sgt. Mark Matthews, 214-312-4273 or [email protected]