Exchange’s Extended Holiday Return Policy Gives Shoppers Peace of Mind

DALLAS – To make gift giving easier, the Army & Air Force Exchange service is extending its return policy for items purchased from Nov. 1 to Dec. 24, 2014.

The Exchange’s standard policy allows returns anywhere from up to 15 to 90 days of purchase with a sales receipt.  The holiday return/exchange policy extends these terms through Jan. 31, 2015.

“The Exchange knows that sometimes a gift can be the wrong color, size or brand,” said Air Force Chief Master Sgt. Sean Applegate, the Exchange’s senior enlisted advisor. “The Exchange’s extended return policy goes the extra mile to make sure everyone gets the perfect gift this year.”

Refunds with sales receipts are processed as forms of payment (cash for cash, credit for credit card).  Refunds without sales receipts receive an Exchange gift card.

Shoppers can also return items purchased through at their closest brick-and-mortar Exchange.  For more information about the extended refund policy, shoppers can visit customer service at their nearest Exchange.

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The Army & Air Force Exchange Service goes where Soldiers, Airmen and their families go to improve the quality of their lives through goods and services provided. Exchange earnings provide dividends to support military morale, welfare and recreation programs. The Exchange is part of the Department of Defense and is directed by a Board of Directors, responsible to the Secretaries of the Army and Air Force through the Chiefs of Staff.  To find out more about the Exchange history and mission or to view recent press releases please visit our Web site at


Media Notes:

For more information or to schedule an interview with an Exchange representative please contact Julie Mitchell, 214-312-3327 or [email protected]