AAFES Inspector General Offers Discount for Shoppers’ Input
MEDIA CONTACT: Judd Anstey
MEDIA ADVISORY: 10-033
RELEASE DATE: August 2010
AAFES Inspector General Offers Discount for Shoppers’ Input
DALLAS – As the Army & Air Force Exchange Service’s Inspector General’s office prepares for its annual worldwide inspection of exchange operations, it’s appealing to authorized shoppers at select locations to provide feedback on customer relations and support.
To ensure as many people as possible are given the opportunity to provide input, authorized shoppers who use facilities the AAFES IG will be visiting are invited to participate in a quick survey concerning exchange operations.
For their time, shoppers will receive either a coupon for 10 percent off an Exchange Online Store order or a voucher for a $3 discount that can be applied to a BX/PX in-store purchase of $20 or more. The AAFES IG survey is available at www.aafes.com/IGsurvey.
Locations eligible to participate in the survey and receive the discount, now through the end of Sept. include:
- Operations Enduring and Iraqi Freedom
- Ft. Benning
- Ft. Buchanan
- Ft. Campbell
- Ft. Knox
- Ft. Leonard Wood
- Ft. Sam Houston
- Ft. Sill
- Ft. Stewart
- Hickam AFB
- Lackland AFB
- Moody AFB
- RAF Lakenheath
- RAF Mildenhall
- Randolph AFB
- Redstone Arsenal
- Robins AFB
- Schofield Barracks
- Scott AFB
“We want to hear from as many authorized shoppers, at the 19 locations we will be visiting, as possible” said AAFES’ IG Chief of Inspections Maj. Sonia Leach. “The survey takes only three to five minutes and is a win-win situation for us all. The patron receives helpful savings and we gain the benefit of their input for our inspection.”
The AAFES IG directive in 2010 is to assess the command’s compliance with policies and procedures specific to delivering what customers want, when they want it and how they want it. At the conclusion of the assessment, the IG will provide a final report to the AAFES Commander detailing the effectiveness of programs related to customer satisfaction.